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General
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How to subscribe to the GMG newsletter?
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Simply register on the home page of our website www.gmg.ch using the form provided for this purpose at the bottom of the page. You receive a newsletter informing you about the latest trends, solutions and computer products.
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How do I create my account on the GMG Online Store?
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Do you want to order products on GMG's e-commerce website? It's very simple, just go to the login form by clicking on the icon (image) at the top right of our site and then click on "Register" in the login form.
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I forgot my password, what do I do ?
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Go to the login form by clicking on the icon (image) at the top right of our site and click on "Forgotten password?". Enter your e-mail address and a new password is sent to you by e-mail.
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Order
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How can I order?
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You can place an order via our online shop (only with your username) and / or by e-mail at info@gmg.ch. You can also contact us by phone at +41 (0)21 641 00 02.
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To order online, it is necessary to have an identifier. If you do not have one, you can request one by clicking on "Register" in the login form.
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How can I change or cancel an order?
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You can modify or cancel an order by calling +41 (0)21 641 00 02directly.
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How can I know the stock status?
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You can find this information on the data sheet of each product. You can also contact our customer service to know the availability of an article.
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Can I order a product that is not offered for sale on your online store?
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Of course. Send us your request using the inquiry form and we will detail your request. We will do everything in our power to return a proposal that responds to it as soon as possible.
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How can I add services to my order?
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To add services to your order, please contact your account manager directly.
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Payment
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What payment method GMG accept?
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The GMG Online Shop accepts the following payment methods:
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- - Invoice
- - Bank transfer
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These method of payment do not generate any additional costs for the customer.
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Where can I see my bills?
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You can view duplicate invoices via your personal space on the GMG online store.
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Can I use multiple billing addresses?
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Yes, it is possible.
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At the time of the quote / order inquiry on GMG's online store, simply select the billing address from the list of available addresses.
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I returned a product and / or entitled to a credit note. How can I recover the money paid?
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As soon as the procedure of return or issue of credit will be finalized, you will receive, by e-mail, a credit note of which can be deducted from the amount of your next purchases.
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I have a question about an invoice.
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For any questions regarding invoices, please contact us via email at info@gmg.ch or by phone at +41 (0)21 641 00 02.
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Delivery
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What are the delivery methods offered by GMG?
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To guarantee you the best prices, a wide availability of products and reduce our impact on the environment, we favor a direct delivery process. The merchandise goes directly from our suppliers to be delivered to you.
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Can I use multiple delivery addresses?
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Yes you can.
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When ordering from the GMG online store, select the delivery address from the list of available addresses.
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I did not receive my package / the delivered products are incomplete.
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In this case, please contact us via email at info@gmg.ch or by phone at +41 (0)21 641 00 02.
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Returns
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I want to return a product.
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Have you received a defective item or made a wrong order? You can send us a return request using the return request form.
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Please note that return requests are all subject to the return conditions you will find here.
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Where do I return the products?
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The address for the return will be communicated to you after validation of your return request.